The Laundry Sisters
The Laundry Sisters
Fresh · Folded · Delivered
Frequently Asked Questions
Everything you need to know

Questions? We've got answers.

Can't find what you're looking for? Call or text us and we'll help right away.

Do I need to be home for pickup or delivery?

No — just leave your bag(s) outside your door by 9:00 AM on your pickup day, and we'll leave your clean laundry back at your door the same way. No need to be home for either.

What areas do you serve?

We currently serve Ocoee (34761), Gotha (34734), Apopka (32703), Winter Garden (34787), Oakland (34760) and Windermere (34786). Enter your ZIP code in the booking section to check availability and see your zone's pickup days.

How much does it cost?

$30 per 13-gallon bag (currently $25 during our grand opening), with a $50 minimum per order — mix and match bags, towel-only bags, comforters, sheet sets and ironing to reach it. See the Pricing section for full details.

How long does it take to get my laundry back?

24–48 hours from pickup. Need it back sooner? Add our Same-Day Rush Service at checkout for a flat $20 fee and get it back the same day.

What can I include in my order?

Everyday clothing (shirts, pants, underwear, socks, activewear) goes in your regular laundry bag. Towels, comforters/duvets and bed sheet sets each go in their own separate bag or item — they're never mixed in with your clothing bag — and each is priced on its own (see the Pricing section for exact prices). Ironing is priced per garment and can be added to any order, or booked on its own. We don't accept dry-clean-only items, delicates needing special care, or heavily soiled or hazardous items.

Can I request fragrance-free detergent?

Yes — add fragrance-free detergent or a scent booster for +$3 per bag/item at checkout.

Do you offer ironing?

Yes — everyday clothing pressed and ready to wear, priced by garment. See the Ironing pricing for the full list and prices.

Can I book ironing only, without any wash bags?

Yes! Ironing can be its own order — you don't need to add any bags, towels or bedding. Just make sure your ironing items add up to our $50 order minimum.

What if I need to reschedule or cancel?

No problem — just text or call us and we'll take care of it. It's free up until 10 PM the night before your pickup; a $10 fee applies after that.

How do I pay?

You pay securely online through Stripe when you book — nothing due at pickup or delivery.

What if regular bags are full on a certain day?

Only regular wash bags have a daily limit — towel bags, comforters, sheet sets and ironing can always be booked. If a day is full for regular bags, just pick a different day from your zone's schedule.

Do you work with businesses like spas, salons or gyms?

Yes! We build custom laundry plans for local businesses. Visit our Commercial page, or call or text us for a quote.

Still have questions?
Call or text us and we'll get you an answer right away.